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FAQs

{FAQ’s}

I am unsure of my ring size?

Ring size can be tricky, but we are here to help! There is a ring size guide on every product listing. Just scroll through the product photos of a particular ring you are interested in and you will find the ring size guide there. If you are still having trouble, please feel free to send us an email at info@lakiki.com.au as we have a set of measures to help you find out your ring size.

I love a particular jewellery piece but it says it's sold out, can I be notified when it's back in stock?

Because Lakiki create jewellery pieces that are unique and exclusive, most items will be limited in quantity. If an item you like is sold out, please feel free to send us an email and we will do our best to find one for you.

{SHIPPING}

Who do you use for shipping?
Lakiki use ‘Australia Post’ for shipping your items as they are one of the biggest, which means you get your order faster and more securely.

How much does shipping cost?
Australia Wide Domestic Shipping – FREE
Australia Wide Express Shipping – $15.00

Please select either the 'Free Standard Shipping' or 'Express Shipping' option at the checkout.

Do Lakiki offer Worldwide shipping?
We sure do! International Shipping - Flat rate $22.00 AUD

Please select 'International Shipping' option at checkout.

Please also see ‘Shipping’ for further details regarding shipping policies and procedures.

{PAYMENT}

What type of payment do Lakiki accept?
Purchasing your jewellery from Lakiki is safe and easy using PayPal, Shoppay (direct website credit card facility) and Afterpay.

{RETURNS}

What is the Lakiki exchange/return policy?
We want you to be completely satisfied with your purchase. If for some reason you are unhappy, please inform us immediately by email at info@lakiki.com.au to arrange your return for an exchange. Lakiki accept returns within 14 days from date of purchase and only if items are in a brand new, saleable condition and are unused, unworn, unwashed and undamaged. You must also include all original tags, Lakiki fabric bag and box that were provided in your original order.

Customers will be responsible for return shipping charges and delivery fees associated with re-sending your item/s. In order to do this you must supply a return satchel with your name, address, contact number & order reference.

Unfortunately, Lakiki cannot accept returns of earrings/studs due to health and hygiene regulations.

Please Note – Lakiki's jewellery designs are uniquely handmade. The nature of handmade jewellery is that in some cases this will mean that items may vary slightly from the image you see. Due to the nature of our semi-precious stones being naturally formed, items may vary in colour, shape, clarity and size. Please note no two stones are the same, therefore there will be no other stone the same as yours which adds to the individuality and beauty of each piece. If an item arrives entirely different and you are not happy, please email us immediately to arrange a return for exchange.

{REFUNDS/FAULTY ITEM}

Do Lakiki refund faulty items?
In short, of course! However, Lakiki do not offer any refunds for change of mind or incorrect choices, and that the course of normal or misuse is not considered a manufacturing fault. Refunds are only made available if an item is deemed faulty at the discretion of Lakiki and has been returned within 21 days from the original date of purchase. Lakiki reserve the right to reject a faulty claim if concluded to not be a manufacturing default.

All items are inspected before being dispatched, to ensure you receive a quality product every time. Lakiki take extra care when packaging your purchase however, we are not responsible for items damaged during shipping.

How long will my faulty claim take to be processed?
Once we have received the returned item, please allow 10 business days for your item to be processed. We will notify you by email when completed.

How will I be refunded?
If your return is deemed faulty, you will be refunded through your original method of payment, minus original shipping charges and duties paid.

{SALE ITEMS}

Can I return a sale item for exchange or refund?
Sorry! All sale items are final sale and cannot be returned. We do not offer Refunds or Exchanges on sale items.

What if I purchased a full priced item with my discount code?
You may return the item as per normal policies under {Returns}.

{PROMOTION DISCOUNT CODES}

How do I use my Promotion discount code?
When you have finished shopping on Lakiki and you would like to checkout, please follow the payment process until you see the option to enter your 'discount code.' Enter your code and press ‘apply’ and proceed to payment, the discounted amount will be deducted from the order total. Please Note – the entire value must be used in the one sale process as no credit will be given.

How many Discount Codes can I use per order?
Lakiki only accept one(1) discount code per order.

What do I do if my Discount Code is not working?
Please note that discount codes are case sensitive, check your caps lock and ensure you have typed the code 100% correctly. If this still fails to work, please email our customer service at info@lakiki.com.au.