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Terms | Privacy

{ Terms of Use Agreement }

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using this Website, you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. We reserve the right at any time to modify or add to this Website, including these terms of use. 

Liability

We, including directors, partners, employees and other third parties associated with running this Website are not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this website or the products sold in it. Lakiki cannot be held liable for any loss you may suffer if a third party procures unauthorised access to data you have provided during access to the site or ordering from the site.

Product Appearance and Description Disclaimer

Please note that no item is perfect, with natural flaws a unique feature of our materials, and no two pieces are alike. This will mean that items may vary slightly from the image you see. We make every attempt to accurately display product appearances and colours on our website. Due to the nature of our semi-precious stones being naturally formed, items may vary in colour, shape, clarity and size. Please note no two stones are the same, therefore there will be no other stone the same as yours which adds to the individuality and beauty of each piece. Please take this information into consideration before making your purchase. If an item arrives entirely different and you are not happy, please email us immediately to arrange a return for exchange.

We are happy to exchange products for different sizes, provided our return criteria is met, however we cannot guarantee that further sizes will be available. To avoid disappointment, please follow any measurement advice and do not hesitate to contact us via email if you need assistance in making your selection or determining your size.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for paying these additional costs upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Returns Policy

Lakiki accept returns within 14 days from date of purchase and only if items are in a brand new, saleable condition and are unused, unworn, unwashed and undamaged. You must also include all original tags, Lakiki fabric bag and box that were provided in your original order.

Customers will be responsible for return shipping charges and delivery fees associated with re-sending your item/s. In order to do this you must supply a return satchel with your name, address, contact number & order reference.

Unfortunately, Lakiki cannot accept returns of earrings/studs due to health and hygiene regulations.

Refund Policy

Lakiki do not offer refunds for change of mind or incorrect choices, and further warrant that the course of normal use is not considered a manufacturing fault. Refunds are only made available if an item is deemed faulty at the discretion of Lakiki and has been returned within 21 days from the original date of purchase. Please allow 10 business days for your returned item to be processed. We will notify you via email when completed. If your return is deemed faulty, you will be refunded through the original method of payment, minus original shipping charges and duties paid. Lakiki reserve the right to reject a faulty claim if concluded to not be a manufacturing default.

All items are inspected before being dispatched, to ensure you receive a quality product every time. Lakiki take extra care when packaging your purchase however, we are not responsible for items damaged during shipping.

In the instance we issue you a refund for your order, the refund will be the total amount of the item/s being refunded minus the merchant fees incurred from using your chosen merchant for payment. The merchant payment options we have available are Paypal, Shoppay, Stripe and Afterpay.

Intellectual Property

Any original Lakiki designs, images, photographs, illustrations, logos, texts or other intellectual property content that we make available throughout our website and wider brand is our intellectual property and remains our copyright material at all times.

In limited circumstances, Lakiki may allow the gathering, printing, storing, copying or sharing of these materials for personal or individual purposes. We do not, however, allow any of this intellectual property material to be used in any of these ways for the purposes of establishing or advancing any business or in connection with any commercial or related venture.

Lakiki will pursue any person or persons who misuses our intellectual property or uses it for an illegal or otherwise prohibited manner. We reserve the right to refuse service to any person or persons who we deem as having used our intellectual property in contravention of our copyright holder rights.

Disclaimer

At Lakiki we have a passion for what we do and what we believe in. We are not medical or psychological experts, in any way, nor do we claim to be conveying this type of information to our customers. The information that we publish about the healing properties of stones is made up of our own personal beliefs. Our personal experiences with these materials may not be your own. Please be aware that benefits may vary from person to person.

We feel that semi-precious stones and crystals can promote personal healing and positivity, amongst other things, however we do not advocate their use as a replacement for medical treatment or advice. Please do not rely on our information, opinions or products for this purpose. If you require medical care please consult with a medical professional.

Product Safety and Liability

While every attempt is made to ensure our jewellery is safe and secure, Lakiki designs and creates our jewellery, for aesthetic purposes. Our jewellery is made up of several small parts, which could pose a significant choking risk to children. Our jewellery is not intended as a child appropriate or friendly toy. Customers are responsible for using discretion when determining whether or not our jewellery is appropriate for their child.

Please do not leave children unsupervised or unattended with our pieces of jewellery. Customers are accountable, at all times, for governing the sensible and responsible use of our products. Customers assume full responsibility for the safety and wellbeing of any individuals around them or in there care whilst using our products.

Lakiki excludes itself from all liability should loss, damage or injury occur as a result of using or misusing our products. We do not take responsibility for our products, or any consequences of their use, after they have left Lakiki.

Changes to Terms and Conditions

Lakiki reserves the right to make amendments to our Terms and Conditions, at any time without notice or consequence. If we make any changes to our Terms and Conditions, they will be published in this document and will take immediate and full effect from their time of publication.

Lakiki users are responsible for keeping up to date with our Terms and Conditions. Your continued access to our website and use of our service indicates your acceptance and consent to any modifications made.

Collection of Personal Information

Lakiki will only ever request information of a personal nature from you at the time that it becomes vital to us, in order to fulfill one of our business activities or functions. We will only ever use such information in carrying out our service to you, to the best of our ability.

If you choose to shop with us online at Lakiki we may request one or more of the following pieces of information from you:

Your full name
Your e-mail address
Your contact telephone number
Your postal address
Your payment information

The information we might require is not necessarily limited to the aforementioned details and may extend to include any piece of information reasonably necessary to complete or assist with your order in the ordinary course of business.

Newsletter

Lakiki offer e-newsletters to connect and share information about Lakiki and the website to interested subscribers. Individuals may cancel their free e-newsletter subscription by simply selecting ‘unsubscribe’ at the bottom of the received newsletter or email.

{ Privacy Agreement }

Privacy Agreement

The use of this site is governed by the privacy policy, terms and conditions set forth, please read them carefully. By using this website, you agree to be bound by the terms of use and Privacy outlined above and below and also to the provisions of our Terms of use agreement. We reserve the right at any time to modify or add to this website, including this privacy policy and terms of use agreement.

Use and Storage of Personal Information

We will use any necessary information to fulfill your current order, and we may store details for the purposes of streamlining your experience in the future.

Your e-mail address may be used to update you about Lakiki jewellery products or promotions. If you wish to stop receiving such marketing communications, please contact us and we will remove your e-mail from our subscription list. You are welcome to re-join us at any time!

We always store your personal information as carefully and securely as possible - whether that is in physical or electronic format. The only persons who will have access to your information will be employees or authorized agents of Lakiki. Information will only ever be accessed at the time that we need to use it to fulfill your order, assist you in correspondence of a customer service nature or update you about promotional offers, sales or other Lakiki information.

Information is treated as highly confidential by any party who deals with it. When information is no longer required it is deleted or otherwise destroyed.

Lakiki will never share your information with any third party without your express consent.

Social Media Information

With the constant growth of social media and communication via this platform ever increasing, we want to assure customers that Lakiki will handle any and all information shared over social media in strict accordance with this Privacy Policy. We will take care at all times to protect your details, no matter how they are shared or obtained.

We cannot, however, guarantee the security of your information when it comes to its use or misuse by any third party who may also have access to these platforms. Please use caution when sharing information in these public forums.

Online Security

Lakiki respect your privacy and any of the information collected on this site will be kept strictly confidential and will not be sold, disclosed or loaned to any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from our organisation. We collect information such as your name and email address and when you make a purchase through the Lakiki website, you will also be asked to provide us with your delivery address, telephone number and any additional information required to fulfill your order.

Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from the Lakiki website your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. We do not share credit card information with third parties, except with our bank for the purpose of processing payments or as required by law.

Privacy Act

We actively seek to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy. For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au