Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using this Website, you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. We reserve the right at any time to modify or add to this Website, including these terms of use. 

Liability

We, including directors, partners, employees and other third parties associated with running this Website are not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this website or the products sold in it. Lakiki cannot be held liable for any loss you may suffer if a third party procures unauthorised access to data you have provided during access to the site or ordering from the site.

Product Disclaimer

Lakiki attempt to display and offer products as accurately as possible to the item shown. All materials, styles, colours and fittings are represented as best we can. Lakiki cannot guarantee that actual products displayed on the website will exactly match. The nature of Lakiki is to make and find inspiring handmade products that are unique and exclusive. Due to the nature of our semi-precious stones being naturally formed, products may come with variations from the image you see, in particular Larimar stones. Please note no two stones are the same, therefore there will be no other stone the same as yours which adds to the individuality and beauty of each piece. Please take this information into consideration before making your purchase.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for paying these additional costs upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Returns Policy

Lakiki accept returns within (14 days) from date of purchase and only if items are unused, unwashed & in original condition with tags attached. You will need to pay the postage when sending an item back to Lakiki and supply a return satchel with your name, address, contact number & order reference. Please note that the business nature of Lakiki is to make and find inspiring handmade products, that are unique and exclusive. In some cases this will mean that items may vary slightly from the image you see. If an item arrives entirely different and you are not happy, please email us immediately to arrange a return for exchange.

Refund Policy

Refunds are only made available if an item is deemed faulty at the discretion of Lakiki and has been returned within 21-days from the original date of purchase. Please allow 10 business days for your returned item to be processed. We will notify you via email when completed. If your return is deemed faulty, you will be refunded through the original method of payment, minus original shipping charges and duties paid. Lakiki reserve the right to reject a faulty claim if concluded to not be a manufacturing default. Lakiki do not offer refunds for change of mind or incorrect choices, and further warrant that the course of normal use is not considered a manufacturing fault.

All items are inspected before being dispatched, to ensure you receive a quality product every time. Lakiki take extra care when packaging your purchase however, we are not responsible for items damaged during shipping.

In the instance we issue you a refund for your order, the refund will be the total amount of the item/s being refunded minus the merchant fees incurred from using your chosen merchant for payment. The merchant payment options we have available are Paypal, Stripe and Afterpay.

Newsletter

Lakiki offer e-newsletters to connect and share information about Lakiki and the website to interested subscribers. Individuals may cancel their free newsletter subscription by simply selecting ‘unsubscribe’ at the bottom of the received newsletter or email.